Complaint handling, dispute resolution, customer service

Complaint handling:

(1) The Company shall draw up a report on the warranty or guarantee claim notified to it by the Buyer, in which it shall record ( Report on the consumer complaint.pdf )

a) the name, address and declaration of the Buyer that he consents to the processing of the data recorded in the protocol as specified in the Regulation,
b) the name and purchase price of the movable property sold under the contract between the Buyer and the Company,
c) the date of performance of the contract by the Contractor,
d) the date of notification of the error,
e) a description of the error,
f) the right to be exercised by the Buyer on the basis of his warranty claim, and
(g) except in the case provided for in paragraph 5, the manner in which the warranty or guarantee claim is to be settled or the grounds for rejecting the claim or the right to be enforced under it.

(2) If the Company fulfills its warranty or guarantee obligations in a manner different from the right to be enforced by the Buyer, the reason for this shall be stated in the minutes.
(3) The minutes shall contain information that in the event of a legal dispute, the Buyer may also initiate the proceedings of a conciliation body operating alongside the county (capital) chambers of commerce and industry.
(4) A copy of the minutes shall be made available to the Buyer without delay and in a verifiable manner.
(5) If the Company is unable to declare the fulfillment of the Buyer's warranty claim at the time of its notification, it shall notify the Buyer of its position within five working days in a verifiable manner, including the reason for the rejection and the possibility to turn to the conciliation body.
(6) The Company is obliged to keep the record of the Buyer's warranty claim for three years from the date of its collection and to present it at the request of the audit authority.
(7) The notification of a warranty claim does not qualify as a complaint under the Consumer Protection Act.
(8) The undertaking must endeavor to carry out the repair or replacement within a maximum of fifteen days.
(9) In order to be repaired or, in the case referred to in subsection (5), in order to examine the fulfillment of the warranty claim, the movable property shall be accepted against a receipt stating:
a) the name and address of the Buyer,
b) data necessary to identify the thing,
(c) the date of receipt of the thing; and
d) the date on which the Buyer may take delivery of the repaired item.
(10) The provisions of paragraph (1) may also be fulfilled in a warranty statement.

The detailed rules for handling complaints are set out in the CLV 1997 on consumer protection. law.
https://net.jogtar.hu/jr/gen/hjegy_doc.cgi?docid=99700155.TV

Contact us with your complaint about the product (s) or our service provider at the following contacts:

Mailing address: Miklós Leveleki EV 6500 Baja, Czirfusz Ferenc u. 18.
Phone number: 00 36 30 / 475-5345
Fax: 00 36 79 / 421-741
E-mail: info@bordiszmunagyker.hu

The Buyer may submit objections to the product or the Seller's activities in person at the following contact details:

Location of the customer service office: 6500 Baja Czirfusz Ferenc utca 18.
Customer service opening hours: HP: 8: 00-16: 00
Phone: 00 36 30 / 475-5345
Phone: 00 36 79 / 321-243
Fax: 00 36 79 / 421-741
E-mail: info@bordiszmunagyker.hu

Our customer service handles the oral complaint out of line. The Contractor shall draw up a report on the complaint, which shall be sent to the complainant out of turn.

The Service Provider will respond to the complaint received in writing within 5 days.

If the complaint is rejected, the Service Provider shall inform the Buyer in writing of the reason for the rejection.

Where to return the product (s) for warranty claims:

- Miklós Leveleki EV, 6500 Baja, Czirfusz Ferenc utca 18.

Seller shall endeavor to make the repair or replacement within a maximum of fifteen days. If the Buyer does not agree with the handling of the complaint or it is not possible to investigate the complaint, the Seller shall immediately take minutes of the complaint and its position on it and provide a copy to the Buyer or send it to the Buyer.

Other enforcement options

If any dispute between the Seller and the Buyer is not resolved during the negotiations, the following enforcement options are open to the Buyer:

- Entry in the buyer's book: The buyer's book is available at the Seller's customer service. The Seller will respond in writing to the entries written here within 15 days.
- Complaints to the Consumer Protection Units of the District Offices: If you notice a violation of the Buyer's rights, you have the right to lodge a complaint with the Consumer Protection Units of the District Office competent for your place of residence. This may be considered if the service provider or trader does not respond to the Buyer's complaint, misleads the Buyer or commits another violation.
- Conciliation body: For the out-of-court settlement of disputes concerning the quality, safety and application of product liability rules and the conclusion and performance of the contract, the Buyer may initiate proceedings with a conciliation body attached to the professional chamber of his place of residence. van.

Conciliation body competent according to the seat of the contractor:

It operates next to the Bács-Kiskun County Chamber of Commerce and Industry
Conciliation Board
6000 Kecskemét, Árpád krt. 4.
Mailing address: 6001 Kecskemét Pf.228
E-mail: bekeltetes@bacsbekeltetes.hu
Website: www.bacsbekeltetes.hu

Customer service time: Mon-Sat: 9: 00-12: 00 / CS: 13: 00-15: 00 / P: no

Chairman: Dr. Zsuzsanna Horváth
6000 Kecskemét, Árpád krt. 4.
E-mail: horvath.zsuzsanna@bacsbekeltetes.hu
Tel .: 76 / 501-525, 76 / 501-532
Fax: 76 / 501-538
Reception day: first Monday of each month: 9-12 p.m.

Deputy Chairman: János Karádi
6000 Kecskemét, Árpád krt. 4.
E-mail: bekeltetes@bacsbekeltetes.hu
Tel .: 76 / 501-525, 76 / 501-532
Fax: 76 / 501-538
Reception day: on the second Monday of each month: 9-12 p.m.

Conciliation Board staff:
Mária Berente is unique
Mrs. Zoltán Várnagy
Tel .: 76 / 501-525, 76 / 501-532, 70 / 7028-403, fax: 76 / 501-538
E-mail: bekeltetes@bacsbekeltetes.hu

The national list of Conciliation Bodies and more information about them is available here: http://www.bekeltetes.hu

Online dispute resolution platform

The online dispute resolution platform is a website through which the Buyer has the opportunity to settle their disputes related to online shopping by filling out an application, avoiding litigation.
The Parties may jointly select a dispute resolution body to be entrusted with the handling of the complaint.
Online dispute resolution platform link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The scope of the regulation directly extends to a trader established in the EU and involved in online sales or service contracts established in Hungary, if a dispute arises in connection with an online sales or service contract concluded between him and the Buyer.

Judicial proceeding

The customer is entitled to enforce his claim arising from the dispute in court in civil litigation.